Terms and Conditions

These terms

What these terms cover.
These are the terms and conditions on which we supply products to you, whether these are services or digital content.

Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

Who we are.
We are life coaching service operated by Sh. Haya Al Khalifa and our registered office is at [ADDRESS].

How to contact us.
You can contact us by telephoning our customer service team at [NUMBER] or by writing to us at hello@hayaalkhalifa.co and [POSTAL ADDRESS].

How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you

How we will accept your order.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or services.

Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Our products and services

List of products and services.
We provide the products and services detailed in Schedule 1 of these terms and conditions. The products and services detailed herein are subject to change and we may add additional products or services from time to time.

Our rights to make changes

Minor changes to the products.
We may change the product:

to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

Updates to digital content.
We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

Your rights to end the contract

You can always end your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products or services which have not been provided. The reasons are:

we have told you about an upcoming change to the product or these terms which you do not agree to;
we have told you about an error in the price or description of the product or services you have ordered and you do not wish to proceed;
there is a risk that supply of the products or services may be significantly delayed because of events outside our control; or
we have suspended supply of the products or services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than [PERIOD].

When you don’t have the right to change your mind.
You do not have a right to change your mind in respect of:

digital products after you have started to download or stream these; and/or
services, once these have been completed, even if the cancellation period is still running.

Refunds.
Once the products or services are purchased, even if you decide to end your contract with us, you shall not be entitled to receive any refunds unless otherwise provided in that specific product or service. Whether the product or service you have purchased is subject to a refund or not shall be detailed in Schedule 1 of these terms.

How to end the contract with us

Tell us you want to end the contract.
To end the contract with us, please let us know by doing one of the following:

Phone or email. Call customer services on [NUMBER] or email us at hello@hayaalkhalifa.co. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Online. Complete the form [INSERT LINK TO ONLINE FORM] on our website.

How we will refund you.
If you are entitled to a refund, we will refund you the price you paid for the products or services, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you end the contract.
If you are ending the contract and you are entitled to a refund in accordance with these terms, where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you want to end the contract. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

When your refund will be made.
If you are entitled to a refund, we will make any refunds due to you within [DAYS] from the date you informed us you want to end your contract with us.

Our rights to end the contract

We may end the contract at any time if.
We may end the contract for a product or service at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within [DAYS] days of us reminding you that payment is due.

If there is a problem with the product or service

How to tell us about problems.
If you have any questions or complaints about the products or services, please contact us. You can telephone our customer service team at [NUMBER] or write to us at hello@hayaalkhalifa.co and [POSTAL ADDRESS].

Price and payment

Where to find the price for the product.
The price of the products and services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product and service advised to you is correct.

We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the product or services, we will adjust the rate of VAT that you pay, unless you have already paid for the product or service in full before the change in the rate of VAT takes effect.

When you must pay and how you must pay.
We accept payment with [LIST OF CREDIT AND DEBIT CARDS]. When you must pay depends on what product or service you are buying, the payment shall be in accordance with the payment policy detailed in Schedule 1 of these terms.

What to do if you think an invoice is wrong.
If you think an invoice is wrong please contact us promptly to let us know.

Payment Processor:
We use a third-party payment processor, to link your credit card, debit card or Apple Pay account to the website. The processing of payments or credits, as applicable, in connection with your use of website will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these terms. We are not responsible for any errors by the Payment Processor, but will take corrective action when and if possible. In connection with your use of the website, we will obtain certain transaction details, which we will use solely in accordance with our privacy policy.

How we may use your personal information

We will only use your personal information as set out in our PRIVACY POLICY.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@hayaalkhalifa.co.

How you may use material on our website

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website.

This includes using (or permitting, authorising or attempting the use of):

Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This website, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in [TERRITORIES] (each, a Permitted Territory). By continuing to access, view or make use of this website and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of this website and any related content and services.

We are not responsible for websites we link to

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the laws of the Kingdom of Bahrain. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Other important terms

We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within [PERIOD] of us telling you about it and we will refund you any payments you have made in advance for products or services not provided.

You need our consent to transfer your rights to someone.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by the laws of the Kingdom of Bahrain. You and we both agree that the courts of the Kingdom of Bahrain will have exclusive jurisdiction in settling any dispute arising in connection with these terms.

Products and Services

Products and Services:
[INSERT THE PRODUCTS AND SERVICES TO BE PROVIDED].

Payment Policy:
[INSERT THE PAYMENT POLICY].

Refund policy:
[INSERT THE EACH PRODUCT AND SERVICE REFUND POLICY].